Privacy Policy

Effective Date: December 25, 2025

1. Information We Collect

At PixelCraft Studios, we collect only the essential information needed to deliver exceptional creative services. This includes:

• Contact Information: Name, email address, phone number, and company details
• Project Data: Creative briefs, design preferences, brand assets, and project specifications
• Technical Data: IP address, browser type, device information for service optimization
• Payment Information: Processed securely through encrypted third-party payment processors

2. How We Use Your Information

Your data serves specific purposes:

• Delivering 2D/3D graphics, AR/VR experiences, and motion graphics projects
• Communicating project updates, revisions, and deliverables
• Processing payments and maintaining financial records
• Improving our services through analytics and feedback
• Sending occasional updates about new capabilities (opt-out available)

3. Data Security

We employ industry-standard security measures:

• 256-bit SSL encryption for all data transmission
• Secure cloud storage with redundant backups
• Access controls limited to authorized team members
• Regular security audits and vulnerability assessments

4. Data Ownership & Retention

Your creative briefs and project files remain your property. We retain project files for 90 days post-delivery for revision purposes, then archive them securely. You may request complete data deletion at any time.

5. Third-Party Sharing

We never sell your data. Limited sharing occurs only with:

• Payment processors (Stripe, PayPal) for transaction handling
• Cloud storage providers (AWS, Google Cloud) with encrypted storage
• Analytics tools (Google Analytics) with anonymized data

6. Your Rights

You have the right to:

• Access all data we hold about you
• Request corrections to inaccurate information
• Delete your data (subject to legal retention requirements)
• Opt out of marketing communications
• Export your data in portable formats

7. Cookies & Tracking

We use essential cookies for site functionality and optional analytics cookies. You can disable non-essential cookies through your browser settings without affecting core services.

8. International Data Transfers

Data may be processed in the United States and EU data centers. We comply with GDPR, CCPA, and applicable international privacy regulations.

9. Contact & Inquiries

For privacy-related questions, data requests, or concerns:

Email: sales@pixelcraftstudiosgraphics.com

This policy is reviewed quarterly and updated as needed. Material changes will be communicated via email.

Terms of Service

Effective Date: December 25, 2025

1. Service Agreement

By engaging PixelCraft Studios, you agree to these terms for all creative services including 2D/3D graphics, AR/VR experiences, motion graphics, and digital content production.

2. Project Scope & Deliverables

• Scope Definition: All projects begin with a detailed creative brief and scope document
• Deliverables: Final files in agreed formats (PSD, AI, MP4, FBX, USDZ, etc.)
• Revisions: Limited to project scope; major changes require scope amendment
• Timeline: Estimates are non-binding; delays due to client feedback extend delivery dates

3. Intellectual Property Rights

Upon final payment, all deliverables become client property. This includes:

• Full commercial usage rights for delivered assets
• Exclusive ownership of final creative work
• Right to modify, reproduce, and distribute deliverables

PixelCraft Studios retains:

• Portfolio and case study usage rights (with client approval)
• Proprietary techniques, workflows, and methodologies
• Source files (available at premium rate if requested)

4. Payment Terms

• Deposit: 50% upfront for projects under $10,000; 30% for larger projects
• Milestone Payments: Due upon delivery of each project phase
• Final Payment: Required before final file delivery
• Late Fees: 2% per month on overdue balances after 15 days
• Currency: All prices in USD unless otherwise specified

5. Revision Policy

• Included Revisions: 2-3 rounds depending on project tier
• Minor Tweaks: Color adjustments, text changes, small positioning edits
• Major Changes: Concept pivots, additional scenes, new assets require additional fees
• Revision Window: Must be requested within 14 days of delivery

6. Project Cancellation

• Client Cancellation: Kill fees apply based on work completed (25-75% of total)
• Before Concept Approval: 25% kill fee
• After Concept Approval: 50% kill fee
• During Production: 75% kill fee
• Studio Cancellation: Full refund of payments made

7. Client Responsibilities

Clients must provide:

• Timely feedback within agreed review periods (typically 3-5 business days)
• Brand assets, guidelines, and reference materials
• Clear approval at each milestone
• Accurate project requirements and specifications

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information, unreleased products, and sensitive business data shared during the project.

9. Limitation of Liability

PixelCraft Studios' liability is limited to the total project fee. We are not liable for indirect damages, lost profits, or consequential losses arising from service delivery.

10. Dispute Resolution

Disputes must be raised within 7 days of delivery. We aim for collaborative resolution through mediation before pursuing legal action. Governed by the laws of the United States.

11. Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control (natural disasters, pandemics, infrastructure failures).

These terms constitute the entire agreement and supersede all prior negotiations. Amendments require written consent from both parties.

Refund Policy

Effective Date: December 25, 2025

1. General Refund Philosophy

At PixelCraft Studios, we prioritize client satisfaction over litigation. Our refund policy balances fairness with the reality of custom creative work that cannot be "restocked."

2. Deposit Refunds

Deposits are non-refundable after concept approval. Here's the breakdown:

• Before Work Begins: 100% refund minus 10% administrative fee
• After Initial Concepts Delivered: 50% refund of deposit
• After Concept Approval: No deposit refund (work has commenced)
• Client No-Show: Deposit forfeited after 30 days of non-communication

3. Milestone Payment Refunds

Milestone payments are due upon delivery of each project phase.

• Delivered Milestones: Non-refundable once approved and delivered
• Undelivered Milestones: Fully refundable if work has not commenced
• Partial Completion: Prorated refund based on work completed

4. Quality Guarantee

If deliverables fail to meet the agreed specifications outlined in the project scope:

• First Option: Unlimited revisions until specifications are met
• Second Option: Partial refund (25-50%) if revisions cannot resolve issues
• Full Refund: Only if we completely fail to deliver usable work (extremely rare)

5. Dispute Resolution Timeline

Disputes must be raised within 7 days of delivery.

• Days 1-3: Client submits detailed dispute via email to sales@pixelcraftstudiosgraphics.com
• Days 4-7: PixelCraft Studios reviews and proposes resolution (revision or refund)
• Days 8-14: Resolution implementation or mediation
• After 14 Days: Disputes become significantly harder to process

6. Non-Refundable Items

The following are never refundable:

• Third-party licenses (stock footage, music, fonts, 3D models)
• Rendering costs for high-resolution 3D/VR content
• Rush fees for expedited delivery
• Consultation hours beyond project scope
• Completed and approved work phases

7. Refund Processing

• Method: Refunds issued to original payment method
• Timeline: 5-10 business days after approval
• Currency: Refunded in original transaction currency
• Fees: Payment processing fees (typically 3-5%) are non-refundable

8. Subscription Services

For retainer or subscription-based services:

• Monthly Plans: Cancel anytime; no refund for current month
• Annual Plans: Prorated refund for unused months (minus 15% early termination fee)
• Unused Hours: Do not roll over or receive refunds

9. Force Majeure Refunds

If PixelCraft Studios cannot complete work due to circumstances beyond our control (natural disasters, critical infrastructure failures), clients receive:

• Full refund of payments for undelivered work
• Option to pause project until resumption is possible
• Delivered work files at no additional charge

10. Satisfaction Commitment

We aim for satisfaction, not litigation. If you're unhappy, we'll work with you to find a fair resolution—whether that's revisions, partial refunds, or alternative solutions. Communication is key.

11. How to Request a Refund

Email: sales@pixelcraftstudiosgraphics.com
Include: Invoice number, reason for refund, preferred resolution

This policy is designed to be fair to both parties. We reserve the right to make exceptions on a case-by-case basis in the spirit of partnership.

Usage Rights & Licensing

Effective Date: December 25, 2025

1. Standard Commercial License

Upon final payment, clients receive full commercial usage rights for all delivered assets. This includes:

• Unlimited reproduction and distribution
• Use across all media (digital, print, broadcast, experiential)
• Modification and derivative works
• Sublicensing to partners, agencies, and vendors
• Perpetual, worldwide, non-exclusive rights

2. What Clients Own

After final payment, you own:

• Final Deliverables: All rendered images, videos, 3D models, AR/VR experiences in agreed formats
• Project-Specific Assets: Custom illustrations, animations, textures created for your project
• Editable Files: If included in project scope (PSD, AI, AE, Blender, Unity files)
• Brand Integration: Any work incorporating your brand identity

3. What PixelCraft Studios Retains

• Portfolio Rights: We reserve the right to showcase work in portfolios, case studies, and marketing materials (with client approval for sensitive projects)
• Proprietary Techniques: Custom shaders, scripts, workflows, and methodologies remain our intellectual property
• Template Libraries: Reusable components, rigs, and systems developed internally
• Source Files: Unless explicitly purchased, working files remain PixelCraft property

4. Source File Licensing

Source files (layered PSDs, editable After Effects projects, Blender scenes, etc.) are available at premium rates:

• Simple Projects: +25% of project fee
• Complex Projects: +50% of project fee
• AR/VR/3D Projects: +75% of project fee (includes Unity/Unreal project files)
• Includes: Full edit capability, layer organization, asset libraries

5. Attribution

Attribution is appreciated but not required.

• Preferred Credit: "Creative by PixelCraft Studios" or "pixelcraftstudiosgraphics.com"
• Social Media: Tag @pixelcraftstudios when sharing (helps us showcase your success!)
• No Obligation: You're never required to credit us if it doesn't fit your brand strategy

6. Extended Licensing Options

For specific use cases, we offer extended licenses:

Exclusive License (+100% fee)

• PixelCraft Studios cannot reuse any project elements
• Complete exclusivity for your industry/market
• No portfolio usage without written permission

Buyout License (+200% fee)

• Full transfer of all intellectual property
• Includes all source files, assets, and derivatives
• PixelCraft Studios retains zero rights
• Typically for high-value brand campaigns

White Label License (+150% fee)

• For agencies reselling our work to their clients
• No PixelCraft Studios branding or attribution
• Includes source files for client handoff

7. Third-Party Assets

Some projects incorporate licensed third-party content:

• Stock Footage/Music: Licensed for your project; usage terms vary by provider
• 3D Models: Commercial licenses purchased on your behalf; restrictions apply
• Fonts: Client must purchase separate licenses for web/app embedding
• Plugins/Tools: Rendered output is yours; source tools are not transferable

We provide documentation of all third-party licenses with final delivery.

8. Licensing by Project Type

2D/3D Graphics

• Full commercial use in marketing, products, packaging, web, social media
• Resale as standalone digital products requires extended license

AR/VR Experiences

• Deployment on your platforms, apps, and websites
• Modification for updates and iterations
• Redistribution to end-users as part of your product

Motion Graphics

• Broadcast, streaming, social media, presentations
• Unlimited views and impressions
• Editing and re-versioning allowed

Brand Identity

• Exclusive use within your industry
• Trademark registration permitted
• Includes all brand applications and derivatives

9. Prohibited Uses

Without extended licensing, you may not:

• Resell deliverables as standalone digital products (templates, stock assets)
• Claim original authorship of the creative work
• Use work in ways that violate laws or ethical standards
• Sublicense to competitors of PixelCraft Studios

10. Licensing Variations by Scope

Project scope documents specify exact licensing terms. When in doubt:

• Standard Projects: Full commercial use, no source files
• Premium Projects: Full commercial use + source files
• Enterprise Projects: Negotiated licensing based on use case

11. Post-Project Support

Licensing includes:

• Technical Support: 30 days for implementation questions
• File Conversions: One-time format changes within 60 days
• Minor Tweaks: Small text/color changes within 14 days (1-2 rounds)

12. Questions About Usage Rights?

If you're unsure whether your intended use is covered:

Email: sales@pixelcraftstudiosgraphics.com
We'll clarify within 24 hours.

Our goal is to empower your creative vision. When in doubt, ask—we're flexible and want you to succeed with our work.